ProShield Inc. uses Deskhero's AI capabilities to generate suggested replies for customer inquiries. This feature utilizes OpenAI embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentations, and scraped website data to find relevant content. The AI then uses this information to generate accurate and helpful responses, significantly reducing the time support agents spend on each ticket.
The company also uses Deskhero's comprehensive search bar, powered by AI, to quickly find relevant information. This feature enhances the efficiency of the support team by providing them with immediate access to the information they need to resolve customer issues.
ProShield Inc. has also integrated Deskhero's REST API into their existing systems. This allows them to automate certain tasks, such as ticket creation and management, further improving their support team's efficiency.
Finally, the company uses Deskhero's AI-powered knowledge base to provide self-service options for their customers. The AI generates articles from word, powerpoint, pdf files, and even scrapes data from the company's website to create a comprehensive and up-to-date knowledge base.
Overall, Deskhero's advanced AI capabilities have allowed ProShield Inc. to significantly improve their customer support operations. They've seen a reduction in response times, an increase in customer satisfaction, and a more efficient use of their support team's time.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentations, and scraped website data to find relevant content. It then uses this information to generate accurate and helpful responses.
How does Deskhero's comprehensive search bar work?
Deskhero's search bar is powered by AI, which uses the same data sources as the suggested replies feature to find relevant information quickly.
How does ProShield Inc. use Deskhero's REST API?
ProShield Inc. has integrated Deskhero's REST API into their existing systems to automate tasks like ticket creation and management, improving their support team's efficiency.
* This article provides an example of how a fictive company in the Manufacture of Industrial Protective Workwear industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.