Mobile Mansion Interiors deals with a high volume of customer queries every day. To handle these efficiently, the company uses Deskhero's AI-powered ticket management system. This feature helps the support team categorize and prioritize tickets based on their urgency and relevance, ensuring timely and accurate responses.
The company also leverages Deskhero's comprehensive search bar, which uses AI to deliver precise search results. The AI uses embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content quickly, improving the customer experience and saving time for the support team.
Deskhero's AI capabilities also include generating suggested replies. By analyzing previous tickets and other resources, the AI provides potential responses to customer queries. This feature not only accelerates response time but also maintains the quality of responses.
Furthermore, Mobile Mansion Interiors uses Deskhero's knowledge base feature to create a self-service portal for customers. The AI-powered knowledge base includes articles generated from Word, PowerPoint, PDF files, and even scraped website data. This feature reduces the workload on the support team and enables customers to find solutions on their own.
By using Deskhero's advanced AI capabilities, Mobile Mansion Interiors has significantly improved its customer service efficiency and customer satisfaction.
How does Deskhero's AI-powered ticket management system work?
The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and other resources to understand the context and urgency of each ticket. It then categorizes and prioritizes them accordingly.
How does the AI-enhanced search bar function?
The search bar uses AI to analyze the user's query and find relevant content from various sources like previous tickets, knowledge base articles, uploaded files, and scraped website data.
How does Deskhero's AI generate suggested replies?
The AI analyzes previous tickets and other resources to understand the context of the customer's query. It then generates potential responses that the support team can use to reply to the customer.
* This article provides an example of how a fictive company in the Manufacture of interior furnishings for caravans industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.