VanLife Luxuries receives a large number of customer queries daily. To manage these effectively, the company uses Deskhero's AI-powered ticket management feature. This feature helps the support team categorize and prioritize tickets based on their urgency and relevance, ensuring prompt and accurate responses.
The company also uses Deskhero's comprehensive search bar, enhanced by AI, to find relevant content quickly. The AI uses embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to deliver precise search results. This feature saves time for the support team and improves the overall customer experience.
Deskhero's AI capabilities extend to generating suggested replies. By analyzing previous tickets and other resources, the AI provides the support team with potential responses to customer queries. This feature not only speeds up the response time but also ensures consistency in the quality of responses.
Moreover, VanLife Luxuries uses Deskhero's knowledge base feature to create a self-service portal for customers. The AI-powered knowledge base includes articles generated from Word, PowerPoint, PDF files, and even scraped website data. This feature reduces the load on the support team and empowers customers to find solutions independently.
By leveraging Deskhero's advanced AI capabilities, VanLife Luxuries has significantly improved its helpdesk service efficiency and customer satisfaction.
How does Deskhero's AI categorize and prioritize tickets?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and other resources to understand the context and urgency of each ticket. It then categorizes and prioritizes them accordingly.
How does the AI-powered search bar work?
The search bar uses AI to analyze the user's query and find relevant content from various sources like previous tickets, knowledge base articles, uploaded files, and scraped website data.
How does Deskhero's AI generate suggested replies?
The AI analyzes previous tickets and other resources to understand the context of the customer's query. It then generates potential responses that the support team can use to reply to the customer.
* This article provides an example of how a fictive company in the Manufacture of interior furnishings for caravans industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.