LabelCraft receives hundreds of customer queries daily regarding product specifications, order status, and custom designs. They use Deskhero's advanced AI capabilities to manage these tickets efficiently. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files like policies and manuals to find relevant content.
With Deskhero, LabelCraft has been able to significantly reduce their response times. The AI suggests replies based on the context of the query, allowing the support team to respond quickly and accurately. This has not only improved customer satisfaction but also freed up time for the support team to focus on complex issues.
LabelCraft also uses Deskhero's knowledge base feature to create a self-service portal for customers. The AI generates articles from Word, PowerPoint, and PDF files, making it easy for customers to find answers to common queries. This has led to a reduction in the number of tickets raised, further improving efficiency.
Deskhero's website scraping feature is used by LabelCraft to keep their knowledge base up-to-date. The AI scrapes data from their website and updates the knowledge base accordingly. This ensures that customers always have access to the latest information.
Finally, LabelCraft uses Deskhero's comprehensive search bar and REST API to integrate the platform with their existing systems. This allows them to provide seamless support across multiple channels.
How does Deskhero's AI improve response times?
Deskhero's AI uses OpenAI Embeddings to suggest replies based on the context of the query. This allows the support team to respond quickly and accurately, reducing response times.
How does Deskhero's knowledge base reduce the number of tickets raised?
Deskhero's AI generates knowledge base articles from various files, creating a self-service portal for customers. This allows customers to find answers to common queries themselves, reducing the number of tickets raised.
How does Deskhero's website scraping feature keep the knowledge base up-to-date?
Deskhero's AI scrapes data from your website and updates the knowledge base accordingly. This ensures that customers always have access to the latest information.
* This article provides an example of how a fictive company in the Manufacture of labels and stickers industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.