StickerGuru deals with a high volume of customer queries related to product customization, shipping, and returns. To manage these efficiently, they use Deskhero's advanced AI capabilities. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to suggest accurate replies.
By leveraging Deskhero's AI, StickerGuru has been able to significantly improve their first response time. The AI suggests replies based on the context of the query, enabling the support team to provide quick and precise responses. This has resulted in higher customer satisfaction rates.
StickerGuru also utilizes Deskhero's knowledge base feature to empower customers with self-service options. The AI generates articles from Word, PowerPoint, and PDF files, providing customers with easy access to information on common queries. This has led to a decrease in the number of tickets raised, increasing operational efficiency.
StickerGuru uses Deskhero's website scraping feature to ensure their knowledge base is always updated with the latest information. The AI scrapes data from their website and updates the knowledge base, ensuring customers have access to the most recent information.
Lastly, StickerGuru leverages Deskhero's comprehensive search bar and REST API to integrate the platform with their existing systems. This enables them to provide a seamless support experience across multiple channels.
How does Deskhero's AI improve first response time?
Deskhero's AI uses OpenAI Embeddings to suggest replies based on the context of the query. This enables the support team to provide quick and precise responses, improving the first response time.
How does Deskhero's knowledge base feature increase operational efficiency?
Deskhero's AI generates knowledge base articles from various files, providing customers with self-service options. This reduces the number of tickets raised, increasing operational efficiency.
How does Deskhero's website scraping feature ensure the knowledge base is up-to-date?
Deskhero's AI scrapes data from your website and updates the knowledge base. This ensures customers have access to the most recent information.
* This article provides an example of how a fictive company in the Manufacture of labels and stickers industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.