LevelMaster Instruments has a vast array of products and a large customer base that often requires technical support. The company uses Deskhero's ticket management system to handle customer queries efficiently. The AI capabilities of Deskhero analyze previous tickets and knowledge base articles to suggest replies, reducing response time significantly.
The company also leverages Deskhero's AI to generate knowledge base articles from word, powerpoint, pdf files, and scraped website data. This feature helps the company keep their knowledge base up-to-date with the latest product information and troubleshooting guides, enhancing the self-service capabilities for customers.
LevelMaster Instruments uses Deskhero's custom fields and structured data lists to categorize and prioritize tickets. The AI capabilities of Deskhero enhance the search results by leveraging OpenAI Embeddings from previous tickets and other data sources, making it easier for the support team to find relevant information quickly.
The company has also benefited from Deskhero's REST API, which they have integrated with their internal systems. This integration allows the support team to access customer information directly from the ticket interface, improving their efficiency.
Overall, Deskhero's advanced AI capabilities have enabled LevelMaster Instruments to provide faster and more accurate support to their customers, improving customer satisfaction and loyalty.
How does Deskhero's AI help in managing customer tickets?
Deskhero's AI analyzes previous tickets and knowledge base articles to suggest replies to new tickets, reducing the response time. It also enhances search results, making it easier for the support team to find relevant information.
How does Deskhero's AI help in keeping the knowledge base up-to-date?
Deskhero's AI can generate knowledge base articles from various file types and scraped website data, ensuring the knowledge base is always updated with the latest product information and troubleshooting guides.
How does Deskhero's REST API improve the efficiency of the support team?
Deskhero's REST API can be integrated with internal systems, allowing the support team to access customer information directly from the ticket interface, which improves their efficiency.
* This article provides an example of how a fictive company in the Manufacture of Level Measuring Instruments industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.