PrecisionLev Inc. serves a diverse range of industries, resulting in a high volume of customer support tickets. The company uses Deskhero's AI-powered ticket management system to handle these tickets efficiently. The AI analyzes previous tickets and knowledge base articles to suggest replies, significantly reducing the time taken to respond to customer queries.
The company also uses Deskhero's AI to generate knowledge base articles from various file formats and scraped website data. This feature ensures that their knowledge base is always updated with the latest product information, enabling customers to find solutions to their issues quickly.
PrecisionLev Inc. leverages Deskhero's custom fields and structured data lists to categorize and prioritize tickets. The AI capabilities of Deskhero enhance the search results by leveraging OpenAI Embeddings from previous tickets and other data sources, making it easier for the support team to find relevant information.
The company has integrated Deskhero's REST API with their internal systems, allowing the support team to access customer information directly from the ticket interface. This integration has improved the efficiency of the support team and reduced the time taken to resolve tickets.
By leveraging Deskhero's advanced AI capabilities, PrecisionLev Inc. has been able to provide faster and more accurate support to their customers, leading to higher customer satisfaction.
How does Deskhero's AI help in handling high volumes of customer support tickets?
Deskhero's AI analyzes previous tickets and knowledge base articles to suggest replies to new tickets, significantly reducing the response time. This feature is particularly useful for handling high volumes of customer support tickets.
How does Deskhero's AI help in updating the knowledge base?
Deskhero's AI can generate knowledge base articles from various file formats and scraped website data, ensuring the knowledge base is always updated with the latest product information.
How does the integration of Deskhero's REST API with internal systems improve the efficiency of the support team?
The integration of Deskhero's REST API with internal systems allows the support team to access customer information directly from the ticket interface, improving their efficiency and reducing the time taken to resolve tickets.
* This article provides an example of how a fictive company in the Manufacture of Level Measuring Instruments industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.