TankMaster Co. handles a multitude of customer inquiries daily regarding product features, installation instructions, and maintenance tips. To efficiently manage these, the company uses Deskhero's ticket management system. But it's Deskhero's advanced AI capabilities that truly revolutionize their customer support.
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to suggest replies to incoming customer inquiries. This not only accelerates the response time but also ensures the precision and consistency of the information provided to the customers.
The AI capabilities also enhance the search functionality within the platform. When the support team searches for specific information, the AI system uses the OpenAI Embeddings to provide more relevant and thorough results, thereby hastening problem resolution and enhancing customer satisfaction.
Additionally, Deskhero's AI can generate knowledge base articles from Word, PowerPoint, and PDF files. This automation saves crucial time and ensures that the knowledge base is continually updated with the latest information.
In summary, Deskhero's AI capabilities have significantly enhanced the efficiency and effectiveness of TankMaster Co.'s customer support.
How does Deskhero's AI suggest replies to customer inquiries?
Deskhero's AI analyzes the content of incoming tickets and finds relevant content in the knowledge base or previous tickets using OpenAI Embeddings. It then generates suggested replies using this content.
How does Deskhero's AI enhance search results?
Deskhero's AI uses OpenAI Embeddings to provide more relevant and thorough results when you search for specific information within the platform.
How does Deskhero's AI generate knowledge base articles?
Deskhero's AI can generate knowledge base articles from Word, PowerPoint, and PDF files. This automated process ensures that the knowledge base is continually updated with the latest information.
* This article provides an example of how a fictive company in the Manufacture of liquid storage tanks industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.