AquaTank Solutions receives numerous customer queries daily regarding tank installation, maintenance, and troubleshooting. The company uses Deskhero's ticket management feature to handle these inquiries efficiently. However, the real game-changer is Deskhero's AI capabilities, which leverage OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentations, and scraped website data.
The AI system analyzes the content of incoming tickets and suggests replies based on relevant content found in the knowledge base or previous tickets. This not only speeds up the response time but also ensures that customers receive accurate and consistent information.
Deskhero's AI also enhances the search results within the platform. When AquaTank's support team searches for specific information, the AI system uses the OpenAI Embeddings to provide more relevant and comprehensive results. This leads to quicker problem resolution and improved customer satisfaction.
Furthermore, the AI capabilities are used to generate knowledge base articles from Word, PowerPoint, and PDF files. This automated process saves time and ensures that the knowledge base is always up-to-date with the latest information.
Overall, Deskhero's AI capabilities have significantly improved the efficiency and effectiveness of AquaTank Solutions' customer support services.
How does Deskhero's AI system suggest replies to customer queries?
The AI system analyzes the content of incoming tickets and finds relevant content in the knowledge base or previous tickets using OpenAI Embeddings. It then sends this content through OpenAI's ChatGPT to generate suggested replies.
How does Deskhero's AI enhance search results?
When you search for specific information within the platform, the AI system uses OpenAI Embeddings to provide more relevant and comprehensive results.
How does Deskhero's AI generate knowledge base articles?
The AI system can generate knowledge base articles from Word, PowerPoint, and PDF files. This automated process ensures that the knowledge base is always up-to-date with the latest information.
* This article provides an example of how a fictive company in the Manufacture of liquid storage tanks industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
