ApparelTech Inc. was struggling with managing a high volume of customer support tickets, which often resulted in delayed responses and unsatisfied customers. The company decided to implement Deskhero to manage their customer support services more efficiently.
With Deskhero's ticket management feature, ApparelTech was able to categorize and prioritize tickets, ensuring that urgent matters were addressed promptly. The kanban board provided a visual representation of the status of each ticket, making it easier for the team to track progress.
The advanced AI capabilities of Deskhero significantly improved the efficiency of the support team. By leveraging OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data, the AI was able to suggest relevant replies to customer queries. This not only reduced the response time but also ensured that the responses were accurate and helpful.
Deskhero's comprehensive search bar further enhanced the support team's efficiency by providing quick access to relevant information from the knowledge base, previous tickets, and other resources. This feature was particularly useful in handling complex queries that required detailed information.
Overall, Deskhero's AI-powered solutions helped ApparelTech Inc. to significantly improve their customer support services, resulting in higher customer satisfaction and increased productivity of the support team.
How does Deskhero's AI suggest replies to customer queries?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data to generate suggested replies. The AI analyses the context of the query and suggests the most relevant response.
How does the comprehensive search bar enhance the efficiency of the support team?
The comprehensive search bar provides quick access to relevant information from the knowledge base, previous tickets, and other resources. This helps the support team to handle complex queries more efficiently.
How does Deskhero help in managing customer support tickets?
Deskhero provides features like ticket management and kanban board that help in categorizing, prioritizing, and tracking the status of each ticket. This ensures that all customer queries are addressed in a timely and efficient manner.
* This article provides an example of how a fictive company in the Manufacture of machinery for apparel production industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.