BakeTech Solutions receives hundreds of customer queries daily, ranging from technical issues with machinery to inquiries about new products. The company uses Deskhero's advanced AI capabilities to manage these tickets effectively. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files like manuals and policies to find relevant content and generate suggested replies.
Deskhero's AI capabilities also enhance the search results within the platform. When a customer submits a query, the AI quickly scans through all available data to provide the most relevant and accurate information. This feature has significantly reduced the time taken to respond to customer queries and improved overall customer satisfaction.
Deskhero's custom fields and structured data lists allow BakeTech to categorize and prioritize tickets based on their urgency and complexity. The kanban board provides a visual representation of the ticket workflow, making it easier for the team to manage and track progress.
The knowledge base feature of Deskhero has been particularly beneficial for BakeTech. The AI can generate articles from Word, PowerPoint, PDF files, and even scrape data from the company's website. This feature has helped BakeTech build a comprehensive and up-to-date knowledge base that serves as a valuable resource for both customers and support staff.
Finally, BakeTech uses Deskhero's REST API to integrate the platform with its existing systems. This seamless integration has further streamlined the company's support operations and improved efficiency.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies.
Can Deskhero integrate with our existing systems?
Yes, Deskhero offers a REST API that allows you to integrate the platform with your existing systems.
How does Deskhero help in managing and prioritizing tickets?
Deskhero's custom fields and structured data lists allow you to categorize and prioritize tickets based on their urgency and complexity. The kanban board provides a visual representation of the ticket workflow, making it easier to manage and track progress.
* This article provides an example of how a fictive company in the Manufacture of machinery for baking and confectionary industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.