BriefsMania maintains a comprehensive knowledge base to address common customer queries. With Deskhero's AI, they can automatically generate knowledge base articles from Word, PowerPoint, PDF files, and even scraped website data, greatly reducing the manual effort required.
The AI also enhances the search functionality of the knowledge base. By leveraging OpenAI Embeddings from previous tickets and articles, it provides more relevant search results, making it easier for customers to find the information they need.
BriefsMania also uses Deskhero's custom fields and user groups features to tailor the support experience for different types of customers. The AI helps in identifying the right user group for each customer, ensuring they receive the most relevant support.
Through Deskhero's REST API, BriefsMania integrates the platform with their CRM and other systems. This allows them to have a unified view of customer interactions, leading to improved customer support.
By leveraging Deskhero's advanced AI capabilities, BriefsMania has not only improved the management of their knowledge base but also enhanced the overall customer support experience.
How does Deskhero's AI help in managing the knowledge base?
Deskhero's AI can automatically generate knowledge base articles from various file types and scraped website data. It also enhances the search functionality of the knowledge base by providing more relevant results.
How does Deskhero's AI identify the right user group for each customer?
The AI uses OpenAI Embeddings to understand the customer's needs and preferences. Based on this understanding, it identifies the most relevant user group for each customer.
How does BriefsMania integrate Deskhero with their existing systems?
BriefsMania uses Deskhero's REST API to integrate the platform with their existing systems. This allows them to have a unified view of customer interactions.
* This article provides an example of how a fictive company in the Manufacture of men's boxer briefs industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
