BoxerCraft receives numerous customer inquiries daily. To manage these effectively, they use Deskhero's ticket management system. The AI capabilities of Deskhero help in categorizing and prioritizing these tickets, ensuring that each inquiry is addressed in a timely manner.
Deskhero's AI also generates suggested replies based on previous tickets and knowledge base articles. This significantly reduces the time spent by support agents on crafting responses, allowing them to handle more tickets within the same timeframe.
BoxerCraft leverages Deskhero's website scraping feature to keep their knowledge base updated. The AI uses this data to enhance search results, making it easier for customers and support agents to find the necessary information.
By integrating Deskhero with their existing systems through its REST API, BoxerCraft achieves a unified view of customer interactions. This improves the overall efficiency of their customer support services.
Through Deskhero's advanced AI capabilities, BoxerCraft has managed to streamline their customer support processes, resulting in improved customer satisfaction.
How does Deskhero's AI help in managing customer inquiries?
Deskhero's AI uses OpenAI Embeddings to understand the content of each inquiry. It then categorizes and prioritizes the inquiries, ensuring that each one is addressed in a timely manner.
How does Deskhero's AI generate suggested replies?
The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and other data to generate suggested replies. These suggestions are then sent through OpenAI's ChatGPT to ensure they are coherent and appropriate.
How does BoxerCraft integrate Deskhero with their existing systems?
BoxerCraft uses Deskhero's REST API to integrate the platform with their existing systems. This allows them to have a unified view of customer interactions.
* This article provides an example of how a fictive company in the Manufacture of men's boxer briefs industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.