Improving Ticket Management with AI in GasketMaster Inc.

Manufacture of molded rubber products, such as gaskets, seals, and diaphragms - GasketMaster Inc. *1

Improving Ticket Management with AI in GasketMaster Inc.

GasketMaster Inc. receives numerous support tickets every day from customers needing assistance with product selection, installation, and maintenance. Managing these tickets manually was a daunting task. With Deskhero, they were able to automate ticket categorization and prioritization, reducing manual effort and improving response times.

Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to generate suggested replies. This feature has drastically reduced the time taken to respond to customer queries and improved the accuracy of the responses.

The AI also enhances search results, making it easier for the support team to find relevant information quickly. This is particularly useful when dealing with complex queries that require detailed product knowledge.

GasketMaster also uses Deskhero's kanban board to track the progress of support tickets. The custom fields and structured data lists features allow them to organize customer information and track support tickets effectively.

Overall, Deskhero's advanced AI capabilities have significantly improved GasketMaster's ticket management process, enabling them to provide faster, more accurate support to their customers.

 

How does Deskhero's AI improve ticket management?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and other resources to generate suggested replies, which reduces the time taken to respond to customer queries. It also enhances search results, making it easier to find relevant information quickly.

Does Deskhero offer a kanban board?
Yes, Deskhero offers a kanban board that can be used to track the progress of support tickets.

How does Deskhero help in organizing customer information?
Deskhero's custom fields and structured data lists allow companies to organize customer information effectively. It also provides user groups feature to assign tickets to the right team members.

 

* This article provides an example of how a fictive company in the Manufacture of molded rubber products, such as gaskets, seals, and diaphragms industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.