FiberTech Industries receives hundreds of customer queries every day, ranging from product inquiries to technical support requests. The company uses Deskhero's ticket management system to organize these queries, ensuring that no customer request goes unanswered. The AI-powered system automatically categorizes tickets based on their content, making it easier for the support team to prioritize and address them.
The company also utilizes Deskhero's knowledge base feature, which is populated with articles generated from Word, PowerPoint, and PDF files. These articles serve as a valuable resource for both customers and support staff, providing detailed information about FiberTech's products and services.
Deskhero's advanced AI capabilities are particularly beneficial for FiberTech. The platform uses OpenAI Embeddings to analyze previous tickets, knowledge base articles, and uploaded files, and then generates suggested replies for new customer queries. This not only speeds up the response time but also ensures the accuracy of the information provided.
Furthermore, Deskhero's website scraping feature allows FiberTech to gather additional data from relevant online sources. This data is then incorporated into the AI's learning process, further enhancing its ability to provide relevant and accurate responses.
Overall, Deskhero has significantly improved FiberTech's customer support services. The platform's AI capabilities have enabled the company to handle customer queries more efficiently and effectively, leading to increased customer satisfaction and loyalty.
How does Deskhero's AI capabilities improve response time?
Deskhero's AI uses OpenAI Embeddings to analyze previous tickets, knowledge base articles, and uploaded files to generate suggested replies for new customer queries. This significantly reduces the time taken to draft responses.
What types of data does Deskhero's AI use to generate suggested replies?
The AI uses data from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentations, and scraped website data.
How does Deskhero's website scraping feature enhance the AI's learning process?
The website scraping feature gathers additional data from relevant online sources, which is then incorporated into the AI's learning process. This enhances its ability to provide relevant and accurate responses.
* This article provides an example of how a fictive company in the Manufacture of nonwoven fabrics and mats from glass fibres industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.