NuclearHealth Solutions uses Deskhero's AI capabilities to manage and organize their extensive knowledge base, which includes product manuals, troubleshooting guides, and regulatory documents. The AI system automatically generates articles from these documents, making it easier for the support team to access and share relevant information.
By leveraging Deskhero's advanced AI, the company is able to provide more accurate and timely responses to customer queries. The AI uses OpenAI embeddings from previous tickets, knowledge base articles, and uploaded files to suggest replies, thereby reducing the workload of support agents and improving response times.
The AI also enhances the search results within the platform, enabling the support team to find relevant information more quickly and efficiently. This has led to faster resolution times and higher levels of customer satisfaction.
NuclearHealth Solutions also utilizes Deskhero's website scraping feature to keep their knowledge base current with the latest information from their own website and other industry-related sources.
The company integrates Deskhero with their existing systems using the platform's REST API, ensuring a smooth workflow and further improving the efficiency of their helpdesk services.
How does Deskhero's AI improve the accuracy of responses to customer queries?
Deskhero's AI uses OpenAI embeddings from previous tickets, knowledge base articles, and uploaded files to suggest replies to customer queries. This helps to ensure that the responses are accurate and relevant to the customer's issue.
How does Deskhero keep the knowledge base current?
Deskhero uses a website scraping feature to automatically update the knowledge base with the latest information from the company's own website and other industry-related sources.
Can Deskhero be integrated with existing systems?
Yes, Deskhero provides a REST API that allows it to be integrated with existing systems, ensuring a smooth workflow.
* This article provides an example of how a fictive company in the Manufacture of Nuclear Medicine and Radiosurgery Devices industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.