AlkaliMakers receives numerous customer queries every day. Handling these queries manually was proving to be inefficient. With Deskhero, they were able to automate the process, with the AI capabilities analyzing previous tickets and knowledge base articles to generate suggested replies. This has significantly reduced response times and improved the quality of responses.
The user groups feature of Deskhero allowed AlkaliMakers to segment their support team based on expertise and product knowledge. The AI capabilities further enhanced this by directing queries to the appropriate user group, ensuring that customers received accurate and timely responses.
AlkaliMakers also utilized the knowledge base feature of Deskhero to create a comprehensive database of information. The AI capabilities were used to generate articles from various sources, ensuring that the support team always had the most relevant and up-to-date information.
With the REST API, AlkaliMakers was able to integrate Deskhero with their existing systems, creating a seamless workflow. The AI capabilities of Deskhero also helped in identifying patterns and trends in customer queries, providing valuable insights that helped improve their products and services.
In summary, Deskhero's advanced AI capabilities have revolutionized AlkaliMakers' customer support, improving speed, quality, and overall customer satisfaction.
How has Deskhero's AI capabilities improved AlkaliMakers' customer support?
Deskhero's AI capabilities have automated the process of handling customer queries, reduced response times, improved the quality of responses, and provided valuable insights into customer queries. This has improved speed, quality, and overall customer satisfaction.
How does AlkaliMakers use the user groups feature of Deskhero?
AlkaliMakers uses the user groups feature to segment their support team based on expertise and product knowledge. The AI capabilities further enhance this by directing queries to the appropriate user group.
How has the knowledge base feature of Deskhero benefited AlkaliMakers?
The knowledge base feature has allowed AlkaliMakers to create a comprehensive database of information. The AI capabilities have been used to generate articles from various sources, ensuring that the support team always has the most relevant and up-to-date information.
* This article provides an example of how a fictive company in the Manufacture of alkalis industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.