AlkaliTech has a large customer base with diverse needs and queries. Managing these queries manually was proving to be a challenge. With Deskhero, they were able to automate ticket management, ensuring that all customer queries were handled promptly and efficiently. The AI capabilities of Deskhero were used to analyze previous tickets and knowledge base articles to generate suggested replies, significantly reducing response times.
The custom fields feature of Deskhero allowed AlkaliTech to categorize tickets based on the type of query, product, or issue. This made it easier for the support team to prioritize and handle tickets. The AI capabilities also enhanced the search results, making it quicker for the support team to find relevant information.
AlkaliTech also used the knowledge base feature of Deskhero to create a comprehensive database of information. The AI capabilities were used to generate articles from word, powerpoint, pdf files, and even scraped website data. This ensured that the support team always had up-to-date and relevant information at their fingertips.
With the REST API, AlkaliTech was able to integrate Deskhero with their existing systems, creating a seamless workflow. The AI capabilities of Deskhero also helped in identifying patterns and trends in customer queries, providing valuable insights that helped improve their products and services.
Overall, Deskhero's advanced AI capabilities have transformed AlkaliTech's customer support, improving efficiency, reducing response times, and enhancing customer satisfaction.
How has Deskhero's AI capabilities improved AlkaliTech's customer support?
Deskhero's AI capabilities have helped automate ticket management, generate suggested replies, enhance search results, and provide valuable insights into customer queries. This has improved efficiency, reduced response times, and enhanced customer satisfaction.
How does AlkaliTech use the custom fields feature of Deskhero?
AlkaliTech uses the custom fields feature to categorize tickets based on the type of query, product, or issue. This makes it easier for the support team to prioritize and handle tickets.
How has the knowledge base feature of Deskhero benefited AlkaliTech?
The knowledge base feature has allowed AlkaliTech to create a comprehensive database of information. The AI capabilities have been used to generate articles from various sources, ensuring that the support team always has up-to-date and relevant information.
* This article provides an example of how a fictive company in the Manufacture of alkalis industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.