AnchorTech has a large customer base with diverse queries ranging from product specifications to installation procedures. Managing these queries was a challenge until they implemented Deskhero. With the help of Deskhero's AI capabilities, AnchorTech can now efficiently manage tickets and provide timely responses.
The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies, which has significantly reduced the response time.
Deskhero's AI also enhances the search results, making it easier for the support team to find relevant information quickly. This has not only improved the productivity of the team but also increased customer satisfaction.
Furthermore, the AI's ability to learn from past interactions has made the system more intelligent over time. It can now handle more complex queries, reducing the workload of the support team.
With Deskhero, AnchorTech has been able to transform its customer support services. The AI capabilities have made the process more efficient, effective and customer-friendly.
How has Deskhero's AI capabilities improved the response time?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and other resources to generate suggested replies. This has significantly reduced the time taken to respond to customer queries.
How does Deskhero's AI enhance search results?
The AI uses embeddings to find relevant content from various sources. This enhances the search results, making it easier for the support team to find the required information quickly.
Can Deskhero's AI handle complex queries?
Yes, Deskhero's AI learns from past interactions and becomes more intelligent over time. It can handle more complex queries, reducing the workload of the support team.
* This article provides an example of how a fictive company in the Manufacture of Anchors industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
