AutoCycle Innovations was struggling with an overwhelming volume of customer queries and complaints, which were causing delays in response times and impacting customer satisfaction. They needed a solution that could not only manage the high volume of tickets but also provide quick and accurate responses.
Deskhero's AI capabilities provided the perfect solution. By leveraging OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data, Deskhero was able to generate suggested replies to customer queries. This significantly reduced the time taken to respond to customer queries and improved the accuracy of responses.
Additionally, Deskhero's comprehensive search bar enhanced by AI made it easier for the support team to find relevant information quickly. This further improved response times and ensured that customers received accurate and helpful information.
Deskhero's REST API allowed AutoCycle Innovations to integrate the platform with their existing systems, ensuring seamless data flow and reducing the need for manual data entry. This saved the support team valuable time and allowed them to focus on providing excellent customer service.
Overall, Deskhero's advanced AI capabilities have transformed AutoCycle Innovations' customer support services, resulting in improved customer satisfaction and efficiency.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files and scraped website data to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies.
How does Deskhero's comprehensive search bar work?
Deskhero's search bar uses advanced AI to quickly find relevant information from various sources such as previous tickets, knowledge base articles, uploaded files and scraped website data.
Can Deskhero be integrated with existing systems?
Yes, Deskhero's REST API allows for easy integration with existing systems, ensuring seamless data flow and reducing the need for manual data entry.
* This article provides an example of how a fictive company in the Manufacture of Autocycles industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.