EcoMotion Autocycles was dealing with a high volume of customer queries and complaints, which was causing delays in response times and negatively impacting customer satisfaction. They needed a solution that could manage the high volume of tickets and provide quick and accurate responses.
Deskhero's advanced AI capabilities provided the ideal solution. By leveraging OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files and scraped website data, Deskhero was able to generate suggested replies to customer queries. This significantly reduced the time taken to respond to customer queries and improved the accuracy of responses.
Deskhero's Kanban board made it easy for the support team to manage tickets effectively. The AI-enhanced comprehensive search bar also made it easy to find relevant information quickly, further improving response times.
Furthermore, Deskhero's REST API allowed EcoMotion Autocycles to integrate the platform with their existing systems. This ensured seamless data flow and reduced the need for manual data entry.
By leveraging Deskhero's advanced AI capabilities, EcoMotion Autocycles has significantly improved its ticket management and helpdesk services, resulting in better customer satisfaction and increased efficiency.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files and scraped website data to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies.
How does the AI-enhanced search bar work?
Deskhero's search bar uses advanced AI to quickly find relevant information from the knowledge base, previous tickets, uploaded files and scraped website data.
Can Deskhero be integrated with other systems?
Yes, Deskhero's REST API allows for easy integration with existing systems, ensuring seamless data flow and reducing the need for manual data entry.
* This article provides an example of how a fictive company in the Manufacture of Autocycles industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.