BluTech Manufacturing receives numerous customer queries daily about the technical aspects of their Blu-Ray discs. To manage these efficiently, they use Deskhero's ticket management system. The AI capabilities of Deskhero help in categorizing these tickets based on their content, allowing the support team to prioritize and address them effectively.
Deskhero's AI also enhances the search results within the platform. When a support agent searches for information to resolve a ticket, the AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to provide the most relevant results. This feature has significantly reduced the time taken to find solutions, improving the overall efficiency of the support team.
The AI capabilities of Deskhero also extend to generating suggested replies. By analyzing the content of the ticket and the available knowledge base, the AI suggests potential responses that the support agents can use. This feature not only speeds up the response time but also ensures consistency in the quality of support provided.
BluTech also leverages Deskhero's REST API to integrate the platform with their existing systems. This seamless integration allows the support team to access all necessary information from a single platform, further enhancing their efficiency.
Overall, the advanced AI capabilities of Deskhero have transformed BluTech's customer support operations, enabling them to provide faster and more accurate responses to their customers.
How does Deskhero's AI categorize tickets?
Deskhero's AI uses OpenAI Embeddings to analyze the content of the tickets and categorize them based on their relevance to different topics or issues.
How does the AI enhance search results within Deskhero?
The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to provide the most relevant search results.
How does Deskhero's AI generate suggested replies?
By analyzing the content of the ticket and the available knowledge base, the AI generates potential responses that the support agents can use.
* This article provides an example of how a fictive company in the Manufacture of Blu-Ray Discs industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
