Improving Customer Support Response Times with Deskhero's AI Capabilities

Manufacture of Blu-Ray Discs - BlueRay Innovations *1

Improving Customer Support Response Times with Deskhero's AI Capabilities

BlueRay Innovations receives a high volume of customer queries every day. To manage these effectively and maintain high customer satisfaction levels, the company uses Deskhero's advanced AI capabilities. The AI helps in prioritizing the tickets based on their urgency and relevance, enabling the support team to address the most critical issues first.

The AI capabilities of Deskhero also assist in generating suggested replies for the support agents. By analyzing the content of the tickets and the available knowledge base, the AI provides potential responses that the agents can use. This feature has significantly reduced the time taken to respond to tickets, improving the overall efficiency of the support team.

BlueRay also uses Deskhero's REST API to integrate the platform with their existing CRM system. This integration allows the support team to access all necessary customer information from a single platform, further speeding up the response times.

Moreover, the AI enhances the search functionality within Deskhero. When a support agent searches for information to resolve a ticket, the AI uses OpenAI Embeddings to provide the most relevant results. This feature has made the resolution process faster and more efficient.

In summary, Deskhero's advanced AI capabilities have enabled BlueRay Innovations to significantly improve their customer support response times, leading to increased customer satisfaction and loyalty.


How does Deskhero's AI prioritize tickets?
Deskhero's AI analyzes the content of the tickets and prioritizes them based on their urgency and relevance to different topics or issues.

How does the AI generate suggested replies?
The AI analyzes the content of the ticket and the available knowledge base to generate potential responses that the support agents can use.

How does the AI enhance search results within Deskhero?
The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to provide the most relevant search results.


* This article provides an example of how a fictive company in the Manufacture of Blu-Ray Discs industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.