DrillMaster Corp. receives a large volume of customer inquiries every day, from technical questions to maintenance requests. Before Deskhero, their customer support team had difficulties managing these inquiries, which resulted in slow response times and unsatisfied customers.
Deskhero's ticket management system and kanban board allowed DrillMaster to effectively manage and prioritize their customer inquiries. The AI capabilities of Deskhero further optimized this process by providing suggested replies based on OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files.
The AI-powered comprehensive search bar offered by Deskhero enabled DrillMaster's support team to quickly find relevant content from their extensive database of knowledge base articles and scraped website data. This feature drastically reduced their response times.
DrillMaster also utilized Deskhero's custom email domains and user groups features to establish a more organized and professional communication system. This not only improved their internal workflow but also enhanced their customer interactions.
Overall, the integration of Deskhero into DrillMaster's customer support system has led to more efficient operations, higher customer satisfaction, and a significant reduction in their response times.
How did Deskhero's AI capabilities optimize DrillMaster's customer support services?
Deskhero's AI capabilities provided suggested replies based on previous tickets, knowledge base articles, and uploaded files, helping the support team respond faster. The AI-powered search bar also allowed them to quickly find relevant content from their database.
What other features of Deskhero did DrillMaster use?
DrillMaster used Deskhero's ticket management system, kanban board, custom email domains, and user groups features to optimize their customer support services.
How did Deskhero impact DrillMaster's customer satisfaction?
Deskhero helped DrillMaster improve their response times and establish a more professional communication system, leading to higher customer satisfaction.
* This article provides an example of how a fictive company in the Manufacture of boring and planing machines industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.