Planar Precision Inc. deals with a myriad of customer inquiries daily, from technical issues to maintenance requests. Before Deskhero, their customer support team faced challenges in managing these inquiries, leading to slow response times and lower customer satisfaction.
Deskhero's structured data lists and custom fields allowed Planar Precision to organize their customer inquiries effectively. The AI capabilities of Deskhero further streamlined this process by generating suggested replies based on OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files.
The AI-enhanced comprehensive search bar provided by Deskhero enabled Planar Precision's support team to swiftly find relevant content from their extensive database of knowledge base articles and scraped website data. This feature significantly reduced their response times.
Planar Precision also utilized Deskhero's custom email domains and user groups features to establish a more professional and organized communication system. This greatly improved their internal workflow and positively impacted their customer interactions.
Overall, the integration of Deskhero into Planar Precision's customer support system has resulted in more efficient operations, improved customer satisfaction, and a substantial decrease in their response times.
How did Deskhero's AI capabilities enhance Planar Precision's customer support services?
Deskhero's AI capabilities generated suggested replies based on previous tickets, knowledge base articles, and uploaded files, helping the support team respond quicker. The AI-powered search bar also allowed them to swiftly find relevant content from their database.
What other features of Deskhero did Planar Precision use?
Planar Precision used Deskhero's structured data lists, custom fields, custom email domains, and user groups features to enhance their customer support services.
How did Deskhero impact Planar Precision's customer satisfaction?
Deskhero helped Planar Precision improve their response times and establish a more professional communication system, leading to increased customer satisfaction.
* This article provides an example of how a fictive company in the Manufacture of boring and planing machines industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
