BristleCraft receives numerous customer inquiries daily, ranging from product specifications to delivery timelines. With Deskhero's ticket management feature, they can efficiently organize and prioritize these inquiries. The AI capabilities further enhance this process by suggesting replies based on previous tickets and knowledge base articles.
The AI also leverages OpenAI embeddings from uploaded files like policies, manuals, and presentations. This feature has been instrumental in providing accurate information to customers about BristleCraft's manufacturing processes and product specifications.
Deskhero's website scraping feature has also proved beneficial for BristleCraft. The AI uses the scraped data to enhance search results, making it easier for the support team to find relevant information quickly.
Through the custom email domains feature, BristleCraft has been able to maintain a professional image in their communications. The AI's ability to generate suggested replies has not only increased efficiency but also ensured consistency in the company's responses.
Overall, Deskhero's advanced AI capabilities have transformed BristleCraft's customer support operations, resulting in improved customer satisfaction and reduced response times.
How does Deskhero's AI suggest replies?
Deskhero's AI uses OpenAI embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies.
How does Deskhero's AI enhance search results?
The AI uses OpenAI embeddings from various sources, including scraped website data, to enhance the search results. This makes it easier for the support team to find relevant information quickly.
Can Deskhero handle different types of customer inquiries?
Yes, Deskhero can handle a wide range of customer inquiries. Its ticket management feature allows for efficient organization and prioritization of inquiries. The AI capabilities further enhance this process by suggesting relevant replies based on previous tickets and knowledge base articles.
* This article provides an example of how a fictive company in the Manufacture of Broom Bristles industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.