Caramel Delights Inc., a leading manufacturer of caramel candies, was struggling with a high volume of customer queries regarding their products, ingredients, and distribution channels. The company decided to implement Deskhero to manage their customer support services more efficiently.
Using Deskhero's advanced AI capabilities, the company was able to leverage OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data. The AI system then used this information to generate suggested replies for customer queries, significantly reducing response times.
The AI also enhanced the search results within the platform, making it easier for the support team to find relevant information quickly. This led to a marked improvement in the quality of customer service, with fewer errors and more accurate responses.
Furthermore, the company was able to use Deskhero's custom fields and structured data lists to categorize and prioritize customer queries. This helped the team manage their workload more effectively, ensuring that urgent issues were addressed promptly.
Overall, the implementation of Deskhero has enabled Caramel Delights Inc. to provide a higher level of customer service, while also improving efficiency and accuracy in their support processes.
How does Deskhero's AI improve response times?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and other sources to generate suggested replies for customer queries. This significantly reduces the time it takes for the support team to respond to customers.
How does Deskhero help manage customer support workload?
Deskhero provides features like custom fields and structured data lists that allow companies to categorize and prioritize customer queries. This helps support teams manage their workload more effectively.
How does Deskhero enhance search results?
Deskhero's AI enhances search results by using OpenAI Embeddings to find relevant content based on previous tickets, knowledge base articles, and other sources. This makes it easier for the support team to find the information they need quickly.
* This article provides an example of how a fictive company in the Manufacture of caramel candies industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.