VanFrame Industries receives a high volume of customer queries daily. These queries range from product specifications, installation guides, troubleshooting, and more. The company uses Deskhero's AI capabilities to manage these queries effectively. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to generate suggested replies. This has significantly reduced the response time and improved the efficiency of the support team.
The company also uses Deskhero's AI to enhance the search functionality of their helpdesk. The AI uses the embeddings to provide the most relevant results when customers search for information. This has made the helpdesk more useful for customers and reduced the time they spend looking for information.
Additionally, VanFrame Industries uses Deskhero's AI to analyze customer queries and feedback. The analysis provides insights into common issues and trends, which the company uses to improve their products and services.
Deskhero's AI capabilities have not only improved the efficiency of VanFrame Industries' helpdesk but also provided valuable insights for product development and customer satisfaction. The company continues to leverage Deskhero to deliver excellent customer service.
With Deskhero, VanFrame Industries has been able to enhance its helpdesk services, reduce response times, and increase customer satisfaction. The advanced AI capabilities of Deskhero have proven to be invaluable for the company.
How does Deskhero's AI improve the efficiency of the helpdesk?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and other resources to generate suggested replies. This reduces the time taken by the helpdesk to respond to queries and improves its efficiency.
How does Deskhero's AI enhance the search functionality of the helpdesk?
When customers search for information on the helpdesk, Deskhero's AI uses the embeddings to provide the most relevant results. This makes the helpdesk more useful for customers and reduces the time they spend looking for information.
Can Deskhero's AI analyze customer queries and feedback?
Yes, Deskhero's AI can analyze customer queries and feedback. This analysis can provide insights into common issues and trends, which can be used to improve products and services.
* This article provides an example of how a fictive company in the Manufacture of caravan chassis industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.