ChassisCraft Ltd. deals with a wide variety of customer queries daily. These queries include product details, installation instructions, maintenance tips, and more. The company uses Deskhero's AI capabilities to handle these queries efficiently. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to generate suggested replies. This has greatly reduced the response time and improved the efficiency of the support team.
The company also uses Deskhero's AI to improve the search results on their helpdesk. The AI uses the embeddings to provide the most relevant results when customers search for information. This has significantly improved the usefulness of the helpdesk and reduced the time customers spend looking for information.
Additionally, ChassisCraft Ltd. uses Deskhero's AI to analyze customer queries and feedback. The analysis helps the company identify common issues and trends, which are used to improve their products and services.
Deskhero's AI capabilities have not only enhanced the efficiency of ChassisCraft Ltd.'s customer support but also provided valuable insights for product development and customer satisfaction. The company continues to use Deskhero to deliver top-notch customer service.
With Deskhero, ChassisCraft Ltd. has been able to improve its customer support, reduce response times, and boost customer satisfaction. The advanced AI capabilities of Deskhero have proven to be highly beneficial for the company.
How does Deskhero's AI improve response times?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and other resources to generate suggested replies. This reduces the time taken by the support team to find relevant information and respond to queries.
How does Deskhero's AI improve the search results on the helpdesk?
When customers search for information on the helpdesk, Deskhero's AI uses the embeddings to provide the most relevant results. This improves the usefulness of the helpdesk and reduces the time customers spend looking for information.
Can Deskhero's AI analyze customer queries and feedback?
Yes, Deskhero's AI can analyze customer queries and feedback. This analysis can help identify common issues and trends, which can be used to improve products and services.
* This article provides an example of how a fictive company in the Manufacture of caravan chassis industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.