StuccoSupreme uses Deskhero's AI to automatically generate knowledge base articles from uploaded files like policies, manuals, and presentations. This has significantly reduced the time and effort required to create and update the knowledge base, while also improving its quality and comprehensiveness.
The AI also enhances the search functionality of the knowledge base. It uses OpenAI Embeddings from previous tickets, articles, uploaded files, and scraped website data to provide more relevant search results. This has made it easier for customers and support staff to find the information they need.
Deskhero's AI also generates suggested replies for incoming tickets based on the knowledge base and previous tickets. This has improved response times and consistency, while also reducing the workload of the support team.
By leveraging website scraping, StuccoSupreme has been able to keep their knowledge base current with the latest product information and industry trends. The AI uses this data to enhance its suggested replies and search results, providing a better support experience.
Finally, the REST API provided by Deskhero has enabled StuccoSupreme to integrate the platform with their existing systems. This has streamlined their operations and provided a unified view of customer interactions.
How does Deskhero's AI generate knowledge base articles?
The AI uses OpenAI Embeddings to understand the content of uploaded files like policies, manuals, and presentations. It then generates knowledge base articles based on this content.
How does the AI enhance the search functionality?
The AI uses OpenAI Embeddings from previous tickets, articles, uploaded files, and scraped website data to provide more relevant search results. It understands the context of the search query and retrieves the most appropriate information.
Can the AI-generated replies be customized?
Yes, the support team can review and customize the AI-generated replies before sending them to the customers. This ensures a personal touch in every interaction.
* This article provides an example of how a fictive company in the Manufacture of cement-based products, such as mortar and stucco industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.