BarleyBites, a popular cereal bar manufacturer, wanted to enhance their customer interaction and support. They implemented Deskhero, taking advantage of its advanced AI capabilities.
Deskhero's AI was used to generate suggested replies based on OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data. This helped in providing quick and accurate responses to customer queries.
The AI also enhanced the search results, making it easier for the customer support team to find relevant information. This resulted in faster resolution of customer queries.
BarleyBites also used Deskhero's custom email domains feature to provide a personalized experience to their customers. This, combined with the quick and accurate responses, resulted in improved customer satisfaction.
Overall, BarleyBites has seen a significant improvement in their customer interaction and support after implementing Deskhero. The platform's advanced AI capabilities have not only made the process more efficient but also provided a personalized experience to the customers.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This content is then used to generate suggested replies.
How does Deskhero enhance search results?
Deskhero's AI capabilities enhance search results by using OpenAI Embeddings to find relevant content from various sources. This makes it easier for the team to find the information they need.
What impact has Deskhero had on BarleyBites' customer interaction and support?
Deskhero has significantly improved BarleyBites' customer interaction and support. It has made the process more efficient, provided quick and accurate responses, and offered a personalized experience to the customers.
* This article provides an example of how a fictive company in the Manufacture of cereal bars industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.