ConcreTech Industries has a vast product portfolio and a diverse customer base, making customer support a complex task. The company uses Deskhero's structured data lists, custom fields, and user groups to organize customer queries and route them to the appropriate support teams efficiently.
With Deskhero's ticket management and kanban board features, ConcreTech Industries can track the progress of each customer query, ensuring that no issue goes unresolved. The company also uses the knowledge base feature to create a repository of common issues and their solutions, which is continually updated and refined using Deskhero's AI capabilities.
Deskhero's advanced AI capabilities are a game-changer for ConcreTech Industries. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentations, and scraped website data to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies, significantly reducing response times and improving the quality of support.
Furthermore, Deskhero's comprehensive search bar, powered by AI, helps ConcreTech Industries' support teams find relevant information quickly. The AI-enhanced search results ensure that the support teams have all the necessary information at their fingertips, enabling them to provide accurate and timely support.
Overall, Deskhero's advanced AI capabilities have transformed ConcreTech Industries' customer support operations, resulting in increased customer satisfaction and loyalty.
How does Deskhero's AI improve response times?
Deskhero's AI uses OpenAI Embeddings to find relevant content from previous tickets, knowledge base articles, and other resources. This content is then used to generate suggested replies, significantly reducing the time it takes to respond to customer queries.
How does Deskhero help organize customer queries?
Deskhero uses structured data lists, custom fields, and user groups to organize customer queries. These features allow companies to route queries to the appropriate support teams efficiently.
How does Deskhero's AI enhance the quality of support?
Deskhero's AI enhances the quality of support by providing relevant information quickly. The AI-enhanced search results ensure that support teams have all the necessary information at their fingertips, enabling them to provide accurate and timely support.
* This article provides an example of how a fictive company in the Manufacture of concrete products and precast components industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
