Precast Producers Inc. receives a high volume of customer queries daily. To manage these effectively, they use Deskhero's ticket management system and kanban board features. These tools help them track the status of each query and ensure timely resolution.
The company also uses Deskhero's custom email domains and user groups to categorize and route customer queries to the right support teams. This ensures that customers receive expert assistance for their specific issues.
Deskhero's advanced AI capabilities play a crucial role in Precast Producers Inc.'s customer support strategy. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and other resources to generate suggested replies. This not only speeds up the response time but also ensures that the responses are accurate and relevant.
Additionally, the company uses Deskhero's knowledge base feature to create a repository of common issues and their solutions. The AI capabilities of Deskhero continually refine this knowledge base, making it a valuable resource for both the support teams and customers.
Overall, Deskhero's advanced AI capabilities have enabled Precast Producers Inc. to provide efficient and effective customer support, leading to improved customer satisfaction and loyalty.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and other resources to find relevant content. This content is then used to generate suggested replies, ensuring quick and accurate responses to customer queries.
How does Deskhero help track customer queries?
Deskhero uses a ticket management system and kanban board features to track the status of each customer query. These tools ensure that all queries are resolved in a timely manner.
How does Deskhero's AI refine the knowledge base?
Deskhero's AI continually updates and refines the knowledge base using information from previous tickets, knowledge base articles, and other resources. This ensures that the knowledge base remains a valuable resource for resolving customer queries.
* This article provides an example of how a fictive company in the Manufacture of concrete products and precast components industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
