StarchPro's helpdesk receives a large volume of requests daily, from internal IT issues to external customer inquiries. Managing these requests was a daunting task until they implemented Deskhero. The platform's user groups and custom fields features allowed them to categorize and assign requests efficiently.
The advanced AI capabilities of Deskhero have played a crucial role in enhancing StarchPro's helpdesk services. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This content is then processed by OpenAI's ChatGPT to generate suggested replies, significantly reducing resolution times.
Moreover, the AI-enhanced search results provide the helpdesk team with instant access to relevant information, enabling them to resolve issues faster. The knowledge base feature, which can generate articles from Word, PowerPoint, and PDF files, has also been instrumental in creating a robust information repository.
The REST API feature of Deskhero has allowed StarchPro to integrate the platform with their existing systems, further streamlining their helpdesk operations. The AI's continuous learning capability ensures that the system keeps improving over time, adapting to the changing needs of the business.
In conclusion, Deskhero's advanced AI capabilities have revolutionized StarchPro's helpdesk services, making them more efficient and effective. The platform's features have not only reduced resolution times but also improved the quality of service provided to both internal and external customers.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This content is then processed by OpenAI's ChatGPT to generate suggested replies.
How has Deskhero's REST API feature benefited StarchPro?
The REST API feature has allowed StarchPro to integrate Deskhero with their existing systems, further streamlining their helpdesk operations.
How has Deskhero improved StarchPro's helpdesk services?
Deskhero has improved StarchPro's helpdesk services by efficiently categorizing and assigning requests, reducing resolution times through AI-generated replies, and providing instant access to relevant information through AI-enhanced search results.
* This article provides an example of how a fictive company in the Manufacture of Cornstarch industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.