EcoFrame Woodworks uses Deskhero's AI capabilities to manage their customer tickets effectively. The AI analyses previous tickets and knowledge base articles to suggest relevant replies to new customer queries. This not only reduces the response time but also ensures the accuracy of the responses.
The company also uses Deskhero's AI to maintain an updated knowledge base. The AI scrapes their website and uploaded files like policies, manuals, and presentations to create comprehensive and up-to-date knowledge base articles. This self-service portal allows customers to find solutions to their queries quickly.
EcoFrame Woodworks uses Deskhero's custom fields and user groups to categorize their customers and their queries. This helps them to prioritize tickets and provide personalized service to their customers.
Deskhero's comprehensive search bar powered by AI helps the support team at EcoFrame Woodworks to find relevant content quickly. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and scraped website data to enhance search results.
Lastly, EcoFrame Woodworks uses Deskhero's REST API to integrate their existing systems with Deskhero. This ensures a seamless flow of data and enhances the overall efficiency of their customer support process.
How does Deskhero's AI improve the accuracy of responses?
Deskhero's AI analyses previous tickets and knowledge base articles to suggest relevant replies to new customer queries. This ensures that the responses are based on previously successful solutions and hence improves their accuracy.
How does Deskhero's AI help in maintaining an updated knowledge base?
Deskhero's AI scrapes the company's website and uploaded files like policies, manuals, and presentations to create comprehensive and up-to-date knowledge base articles. This ensures that the knowledge base is always updated with the latest information.
How does Deskhero's AI enhance search results?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and scraped website data to enhance search results. This helps to find relevant content quickly.
* This article provides an example of how a fictive company in the Manufacture of doors and windows of wood industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
