ThermoTech Industries receives hundreds of customer queries daily, ranging from product usage instructions to troubleshooting common issues. Using Deskhero's advanced AI capabilities, ThermoTech has been able to automate the process of generating suggested replies to these queries. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentations, and scraped website data to find relevant content.
Deskhero's AI capability has also enhanced ThermoTech's search results. When a customer or a support agent searches for information, the AI uses the embeddings to provide the most relevant results, significantly reducing the time spent on finding information.
ThermoTech has also utilized Deskhero's custom fields and structured data lists to organize their tickets better. This feature, combined with the AI's ability to suggest replies, has reduced the average resolution time for customer queries.
The knowledge base feature of Deskhero has been particularly beneficial for ThermoTech. The AI can generate articles from Word, PowerPoint, PDF files, and even scrape data from the company's website. This has made it easier for ThermoTech to keep their knowledge base updated with the latest information.
Overall, ThermoTech Industries has seen a significant improvement in their customer support efficiency since implementing Deskhero. The advanced AI capabilities have not only automated several processes but also improved the quality of support provided to customers.
How has Deskhero's AI improved ThermoTech's customer support?
Deskhero's AI has improved ThermoTech's customer support by automating the process of generating suggested replies to customer queries, enhancing search results, and helping keep the knowledge base updated.
How does Deskhero's AI find relevant content for suggested replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentations, and scraped website data to find relevant content for suggested replies.
How has Deskhero improved the efficiency of ThermoTech's customer support?
Deskhero has improved the efficiency of ThermoTech's customer support by reducing the average resolution time for customer queries, enhancing search results, and keeping the knowledge base updated.
* This article provides an example of how a fictive company in the Manufacture of electronic thermometers industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.