HeatWave Solutions receives a large volume of helpdesk queries every day. With Deskhero's advanced AI capabilities, they have been able to automate the generation of suggested replies to these queries. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content for these replies.
Deskhero's AI has also improved the search functionality for HeatWave Solutions. When customers or support agents search for information, the AI uses the embeddings to provide the most relevant results, making the search process more efficient.
HeatWave Solutions has utilized Deskhero's knowledge base feature to its full potential. The AI can generate articles from Word, PowerPoint, PDF files, and scrape data from the company's website. This has made it easier for HeatWave to keep their knowledge base updated and provide accurate information to customers.
Deskhero's custom fields and structured data lists have helped HeatWave Solutions to better organize their tickets. Combined with the AI's ability to suggest replies, this has led to a reduction in the average resolution time for helpdesk queries.
Overall, HeatWave Solutions has seen a significant improvement in their helpdesk efficiency since implementing Deskhero. The advanced AI capabilities have not only automated several processes but also improved the accuracy and relevance of the information provided to customers.
How has Deskhero's AI improved the helpdesk operations at HeatWave Solutions?
Deskhero's AI has improved the helpdesk operations at HeatWave Solutions by automating the generation of suggested replies to queries, improving the search functionality, and helping keep the knowledge base updated.
How does Deskhero's AI find relevant content for suggested replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content for suggested replies.
How has Deskhero improved the efficiency of HeatWave Solutions' helpdesk services?
Deskhero has improved the efficiency of HeatWave Solutions' helpdesk services by reducing the average resolution time for queries, improving the search functionality, and keeping the knowledge base updated.
* This article provides an example of how a fictive company in the Manufacture of electronic thermometers industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.