EncodeMaster receives hundreds of customer queries daily, ranging from technical issues to product inquiries. With Deskhero, they can effectively manage these tickets using the platform's structured data lists and custom fields. The AI capabilities of Deskhero help in sorting and prioritizing these tickets, ensuring that critical issues are addressed promptly.
Deskhero's AI also enhances EncodeMaster's knowledge base by generating articles from uploaded files like policies, manuals, and presentations. This feature saves time and effort, allowing the support team to focus more on resolving customer issues.
The AI-powered comprehensive search bar is another valuable tool for EncodeMaster. It leverages OpenAI Embeddings from previous tickets, knowledge base articles, and other resources to deliver accurate and relevant search results. This feature significantly reduces the time spent searching for information, leading to faster resolution times.
Furthermore, Deskhero's AI generates suggested replies based on the context of the customer's query. This feature not only speeds up the response time but also ensures that the responses are accurate and helpful.
Finally, EncodeMaster uses Deskhero's REST API to integrate the platform with their existing systems, creating a seamless workflow and enhancing their overall customer support process.
How does Deskhero's AI prioritize tickets?
Deskhero's AI uses OpenAI Embeddings to understand the context and urgency of each ticket. It then sorts and prioritizes them accordingly, ensuring that critical issues are addressed promptly.
How does the AI-enhanced search bar work?
The search bar uses OpenAI Embeddings from previous tickets, knowledge base articles, and other resources to deliver accurate and relevant search results. This feature significantly reduces the time spent searching for information.
Can Deskhero integrate with our existing systems?
Yes, Deskhero provides a REST API that allows you to integrate the platform with your existing systems, creating a seamless workflow.
* This article provides an example of how a fictive company in the Manufacture of Encoders and Modulators industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.