EncoderPro's customer support team deals with a multitude of tickets daily. With Deskhero's AI capabilities, they can effectively manage these tickets, ensuring that each customer query is resolved promptly.
Deskhero's AI also assists EncoderPro in maintaining a comprehensive knowledge base. It generates articles from uploaded files such as policies, manuals, and presentations. This feature not only saves time but also ensures that the knowledge base is always updated with the latest information.
The AI-powered comprehensive search bar is a vital tool for EncoderPro. It uses OpenAI Embeddings from various resources to deliver accurate and relevant search results, reducing the time spent on searching for information and speeding up the resolution process.
Deskhero's AI also suggests replies based on the context of the customer's query. This feature not only improves the response time but also ensures that the responses are accurate and helpful.
Finally, EncoderPro uses Deskhero's REST API to integrate the platform with their existing systems, creating a seamless workflow and enhancing their overall customer support process.
How does Deskhero's AI assist in managing tickets?
Deskhero's AI uses OpenAI Embeddings to understand the context and urgency of each ticket. It then sorts and prioritizes them accordingly, ensuring that each customer query is resolved promptly.
How does the AI-enhanced search bar work?
The search bar uses OpenAI Embeddings from various resources to deliver accurate and relevant search results. This feature significantly reduces the time spent on searching for information.
Can Deskhero integrate with our existing systems?
Yes, Deskhero provides a REST API that allows you to integrate the platform with your existing systems, creating a seamless workflow.
* This article provides an example of how a fictive company in the Manufacture of Encoders and Modulators industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.