EcoFur Furnishings receives a variety of customer queries, from product specifications to delivery timelines. The company uses Deskhero's ticket management system to organize these queries. The AI capabilities of Deskhero analyze the content of the tickets and suggest relevant responses, improving the efficiency of the helpdesk services.
The company also leverages Deskhero's knowledge base feature to provide customers with self-service options. The AI capabilities of Deskhero generate articles from uploaded files like product manuals and delivery policies, creating a comprehensive knowledge base. This not only reduces the load on the helpdesk team but also improves customer satisfaction.
Deskhero's website scraping feature is another tool that EcoFur Furnishings finds beneficial. The AI scrapes data from the company's website and integrates it into the helpdesk system. This ensures that the helpdesk team always has the most accurate, up-to-date information when responding to customer queries.
Furthermore, the AI enhances the search results within the platform. When the helpdesk team searches for information, the AI uses OpenAI Embeddings to find the most relevant content, improving the efficiency of the search function.
By utilizing Deskhero's advanced AI capabilities, EcoFur Furnishings has been able to streamline their helpdesk services, reducing response times and improving customer satisfaction.
How does Deskhero's AI improve the efficiency of the helpdesk services?
Deskhero's AI uses OpenAI Embeddings to analyze the content of customer queries. It suggests relevant responses based on previous tickets, knowledge base articles, uploaded files, and scraped website data. This reduces the time taken to respond to queries, thereby improving the efficiency of the helpdesk services.
How does Deskhero's knowledge base feature improve customer satisfaction?
Deskhero's knowledge base feature provides customers with self-service options. They can find answers to their queries quickly without having to wait for a response from the helpdesk team. This improves customer satisfaction.
How does Deskhero's website scraping feature ensure accuracy in responses?
Deskhero's website scraping feature allows the AI to scrape data from the company's website and integrate it into the helpdesk system. This ensures that the helpdesk team always has the most current and accurate information when responding to customer queries.
* This article provides an example of how a fictive company in the Manufacture of Faux Fur Products industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
