FiberTech Solutions uses Deskhero's ticket management feature to efficiently handle customer queries. The AI capabilities of Deskhero analyze previous tickets and knowledge base articles to suggest replies, significantly reducing the time taken to respond to customers.
The company also leverages Deskhero's comprehensive search bar feature. The AI-powered search uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to provide relevant search results, making it easier for the support team to find the information they need.
FiberTech Solutions uses Deskhero's custom fields and user groups features to categorize and prioritize customer queries. This helps them manage their workload more effectively and ensures that urgent issues are addressed promptly.
Deskhero's knowledge base feature has been instrumental in providing self-help options to FiberTech's customers. The AI capabilities of Deskhero generate articles from Word, PowerPoint, and PDF files, making it easier for customers to find solutions to common problems.
Finally, FiberTech Solutions uses Deskhero's REST API to integrate the platform with their existing systems. This seamless integration has made it easier for the company to manage their customer support process.
How does Deskhero's AI capabilities help in improving response times?
Deskhero's AI capabilities analyze previous tickets and knowledge base articles to suggest replies. This significantly reduces the time taken to respond to customers, thereby improving response times.
How does Deskhero's comprehensive search bar work?
Deskhero's comprehensive search bar uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to provide relevant search results. This makes it easier for the support team to find the information they need.
How does Deskhero's knowledge base feature help customers?
Deskhero's knowledge base feature provides self-help options to customers. The AI capabilities of Deskhero generate articles from Word, PowerPoint, and PDF files, making it easier for customers to find solutions to common problems.
* This article provides an example of how a fictive company in the Manufacture of fiber optic cable industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
