OptiCable Manufacturing uses Deskhero's structured data lists and custom email domains to personalize their customer interactions. The AI capabilities of Deskhero analyze customer data to provide personalized responses, improving customer satisfaction.
The company also uses Deskhero's kanban board feature to manage their customer support workflow. The AI capabilities of Deskhero suggest task prioritization based on previous tickets, helping the support team manage their workload more effectively.
OptiCable Manufacturing leverages Deskhero's website scraping feature to enhance their knowledge base. The AI capabilities of Deskhero analyze the scraped data to generate relevant knowledge base articles, providing customers with up-to-date information.
Deskhero's advanced search feature has been instrumental in improving the efficiency of OptiCable's support team. The AI-powered search uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to provide relevant search results, reducing the time taken to find information.
Finally, OptiCable Manufacturing uses Deskhero's REST API to integrate the platform with their existing CRM system. This integration has streamlined their customer support process, making it easier to manage customer interactions.
How does Deskhero's AI capabilities help in personalizing customer interactions?
Deskhero's AI capabilities analyze customer data to provide personalized responses. This improves customer satisfaction and enhances the overall customer interaction.
How does Deskhero's website scraping feature enhance the knowledge base?
Deskhero's website scraping feature analyzes the scraped data to generate relevant knowledge base articles. This provides customers with up-to-date information, enhancing the knowledge base.
How does Deskhero's advanced search feature improve the efficiency of the support team?
Deskhero's advanced search feature uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to provide relevant search results. This reduces the time taken to find information, improving the efficiency of the support team.
* This article provides an example of how a fictive company in the Manufacture of fiber optic cable industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
