FlowMaster Instruments receives hundreds of support tickets daily, ranging from technical queries to product usage instructions. The company uses Deskhero's ticket management feature to organize and prioritize these tickets effectively. The AI capabilities of Deskhero analyze previous tickets and knowledge base articles to suggest relevant responses, significantly reducing the time spent by support agents on each ticket.
With Deskhero's custom fields and structured data lists, FlowMaster Instruments categorizes tickets based on the type of query and the product involved. This categorization helps in routing the tickets to the right support agents, improving the efficiency of the support process.
The AI capabilities of Deskhero also enhance the search results within the platform. By leveraging OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files like manuals and policies, the AI provides more relevant search results, making it easier for support agents to find the information they need.
FlowMaster Instruments also uses Deskhero's knowledge base feature to provide self-service options to their customers. The AI capabilities of Deskhero generate articles from Word, PowerPoint, and PDF files, creating a comprehensive knowledge base that customers can refer to for common queries.
Deskhero's REST API allows FlowMaster Instruments to integrate the platform with their existing systems, ensuring a seamless flow of data. This integration, combined with the AI capabilities of Deskhero, provides a robust and efficient customer support solution for FlowMaster Instruments.
How does Deskhero's AI capabilities improve response times?
Deskhero's AI analyzes previous tickets and knowledge base articles to suggest relevant responses to new tickets. This reduces the time spent by support agents on each ticket, thereby improving response times.
How does Deskhero enhance the search results within the platform?
Deskhero's AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to provide more relevant search results. This makes it easier for support agents to find the information they need.
How does Deskhero's knowledge base feature provide self-service options to customers?
Deskhero's AI generates knowledge base articles from Word, PowerPoint, and PDF files. Customers can refer to these articles for common queries, providing a self-service option.
* This article provides an example of how a fictive company in the Manufacture of Flow Measuring Instruments industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.