VitaBurst receives a high volume of customer queries daily. To manage these efficiently, they use Deskhero's ticket management system. The AI capabilities of Deskhero analyze previous tickets and knowledge base articles to suggest replies, significantly reducing the response time.
VitaBurst uses Deskhero's Kanban board feature to visualize the workflow of their customer support team. The AI capabilities help in prioritizing tasks based on urgency and complexity, improving the overall efficiency.
Deskhero's website scraping feature is used by VitaBurst to gather relevant information from their site. This data is then used by the AI to enhance search results and provide accurate responses to customer queries.
VitaBurst also leverages Deskhero's REST API to integrate the platform with their existing systems, ensuring a seamless workflow and improved customer experience.
Lastly, the AI-powered comprehensive search bar helps VitaBurst's support team find relevant content quickly from the vast pool of data, including uploaded files like policies, manuals, and presentations.
How does Deskhero's AI capabilities improve task prioritization?
Deskhero's AI capabilities analyze the urgency and complexity of tasks on the Kanban board, helping in prioritizing tasks and improving the overall efficiency of the customer support team.
How does Deskhero's website scraping feature enhance customer support?
Deskhero's website scraping feature gathers relevant information from the company's site. This data is then used by the AI to enhance search results and provide accurate responses to customer queries.
How does Deskhero's comprehensive search bar improve customer support efficiency?
Deskhero's AI-powered comprehensive search bar enables the support team to quickly find relevant content from the vast pool of data, improving their efficiency and reducing response time.
* This article provides an example of how a fictive company in the Manufacture of fruit juice industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.