JuiceJoy receives numerous customer inquiries daily regarding their product range, nutritional information, and distribution channels. To manage these efficiently, they use Deskhero's ticket management system. The AI capabilities of Deskhero analyze previous tickets and knowledge base articles to suggest replies, significantly reducing the response time.
With Deskhero's custom fields and structured data lists, JuiceJoy categorizes inquiries based on their nature and priority. This helps in assigning the right team to handle specific queries, improving the overall efficiency of their support system.
JuiceJoy also utilizes Deskhero's website scraping feature to gather relevant information from their site. This data is then used by the AI to enhance search results and provide accurate responses to customer queries.
The comprehensive search bar powered by AI helps JuiceJoy's support team find relevant content quickly from the vast pool of data, including uploaded files like policies, manuals, and presentations.
Lastly, JuiceJoy uses Deskhero's REST API to integrate the platform with their existing systems, ensuring a seamless workflow and improved customer experience.
How does Deskhero's AI capabilities improve response time?
Deskhero's AI analyzes previous tickets and knowledge base articles to suggest replies, significantly reducing the time taken to respond to customer queries.
How does Deskhero help in categorizing customer inquiries?
Deskhero's custom fields and structured data lists allow companies to categorize inquiries based on their nature and priority, helping in assigning the right team to handle specific queries.
How does Deskhero's website scraping feature enhance customer support?
Deskhero's website scraping feature gathers relevant information from the company's site. This data is then used by the AI to enhance search results and provide accurate responses to customer queries.
* This article provides an example of how a fictive company in the Manufacture of fruit juice industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.