ClearView Glassworks receives numerous customer inquiries daily, ranging from product specifications to installation guidance. The company uses Deskhero's ticket management feature to organize these inquiries, ensuring that each request is promptly addressed. However, the real game-changer has been the integration of Deskhero's advanced AI capabilities. Leveraging OpenAI Embeddings from previous tickets, the AI system can suggest replies based on similar past inquiries, significantly reducing response time.
The AI system also enhances the search results within the platform. When a customer service representative searches for a specific topic, the AI system uses the embeddings from the knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data to provide the most relevant content. This feature has drastically improved the efficiency of the support team, enabling them to provide accurate information quickly.
Deskhero's AI capabilities have also been instrumental in building ClearView's knowledge base. The AI system can generate articles from word, PowerPoint, PDF files, and even scrape data from the company's website. This feature has allowed ClearView to build a comprehensive knowledge base without investing significant manual effort.
Furthermore, ClearView uses Deskhero's REST API to integrate the platform with their existing systems. This seamless integration has ensured that all customer-related data is centralized, further improving the efficiency of the support team.
Overall, Deskhero's advanced AI capabilities have enabled ClearView Glassworks to streamline their customer support operations, reduce response times, and improve customer satisfaction.
How does the AI system suggest replies to customer inquiries?
The AI system leverages OpenAI Embeddings from previous tickets to suggest replies based on similar past inquiries. This feature significantly reduces response time.
How does the AI system enhance search results within the platform?
When a customer service representative searches for a specific topic, the AI system uses the embeddings from the knowledge base articles, uploaded files, and scraped website data to provide the most relevant content.
How does ClearView use Deskhero's REST API?
ClearView uses Deskhero's REST API to integrate the platform with their existing systems. This seamless integration ensures that all customer-related data is centralized, further improving the efficiency of the support team.
* This article provides an example of how a fictive company in the Manufacture of glass products industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
