HarnessTech's customer support team was struggling with high volumes of support tickets and lengthy response times. They needed a solution that could help them manage their tickets more efficiently and provide quicker responses to their customers.
Deskhero's advanced AI capabilities provided the perfect solution. By leveraging OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data, Deskhero was able to suggest relevant replies to incoming tickets. This significantly reduced the time spent by the support team on each ticket, allowing them to handle more tickets in less time.
Furthermore, Deskhero's comprehensive search bar enhanced with AI capabilities made it easier for the support team to find relevant information quickly. The AI-powered search bar uses the same OpenAI Embeddings to enhance search results, making it faster and more efficient for the team to find the information they need.
The custom fields and structured data lists features of Deskhero also helped HarnessTech to categorize and prioritize their tickets more effectively. This further improved their efficiency and ensured that urgent issues were addressed promptly.
Overall, Deskhero's advanced AI capabilities have transformed HarnessTech's customer support services, resulting in happier customers and a more efficient support team.
How does Deskhero's AI capabilities improve response times?
Deskhero's AI capabilities leverage OpenAI Embeddings from previous tickets and other sources to suggest relevant replies to incoming tickets. This reduces the time spent by the support team on each ticket, allowing them to respond to customers more quickly.
How does Deskhero's AI-powered search bar work?
The AI-powered search bar uses OpenAI Embeddings to enhance search results. This makes it faster and more efficient for the support team to find the information they need.
Can Deskhero help prioritize support tickets?
Yes, Deskhero's custom fields and structured data lists features can be used to categorize and prioritize tickets. This ensures that urgent issues are addressed promptly.
* This article provides an example of how a fictive company in the Manufacture of Harness industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.