SafetyHarness Inc. was facing challenges with managing their growing volume of customer service tickets. They required a solution that could assist them in effectively managing their tickets and providing prompt responses to their customers.
Deskhero's advanced AI capabilities offered the ideal solution. By using OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data, Deskhero could suggest relevant replies to incoming tickets. This considerably cut down the time spent by the customer service team on each ticket, enabling them to handle more tickets in less time.
Additionally, Deskhero's comprehensive search bar, powered by AI, made it simpler for the customer service team to swiftly find relevant information. The AI-powered search bar uses the same OpenAI Embeddings to enhance search results, making it quicker and more efficient for the team to locate the information they require.
Deskhero's custom fields and structured data lists features also aided SafetyHarness Inc. in effectively categorizing and prioritizing their tickets. This further boosted their efficiency and ensured that critical issues were handled promptly.
In conclusion, Deskhero's advanced AI capabilities have revolutionized SafetyHarness Inc.'s customer service operations, resulting in satisfied customers and a more productive customer service team.
How does Deskhero's AI capabilities enhance ticket handling efficiency?
Deskhero's AI capabilities use OpenAI Embeddings from previous tickets and other sources to suggest relevant replies to incoming tickets. This reduces the time spent by the customer service team on each ticket, enabling them to handle more tickets in less time.
How does the AI-powered search bar in Deskhero function?
The AI-powered search bar in Deskhero uses OpenAI Embeddings to enhance search results. This allows the customer service team to find the information they need more quickly and efficiently.
Can Deskhero assist in prioritizing customer service tickets?
Yes, Deskhero's custom fields and structured data lists features can be used to categorize and prioritize tickets. This ensures that critical issues are handled promptly.
* This article provides an example of how a fictive company in the Manufacture of Harness industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.