SteelPro Manufacturing receives hundreds of customer inquiries daily, ranging from product specifications to delivery timelines. They use Deskhero's AI-powered ticket management system to categorize, prioritize, and respond to these tickets efficiently. The AI system uses OpenAI embeddings from previous tickets to suggest relevant responses, significantly reducing response time.
The company also maintains a comprehensive knowledge base, including articles generated from Word, PowerPoint, and PDF files. Deskhero's AI capabilities enhance this resource by identifying and extracting relevant information from uploaded files, making it easier for support staff to find and share the necessary information with customers.
With Deskhero's website scraping feature, SteelPro Manufacturing can automatically gather and update information from various online sources, keeping their knowledge base current. The AI system further enhances this feature by using OpenAI embeddings to identify relevant content, ensuring the most accurate and up-to-date information is available to support staff and customers.
SteelPro Manufacturing also leverages Deskhero's comprehensive search bar, which uses AI to enhance search results. By analyzing past tickets, knowledge base articles, and scraped website data, the AI system can provide more relevant search results, helping support staff answer customer inquiries more accurately and quickly.
Finally, SteelPro Manufacturing uses Deskhero's REST API to integrate the platform with their existing systems, creating a seamless workflow. This integration, combined with the AI capabilities, allows the company to provide efficient and effective customer support, improving customer satisfaction and loyalty.
How does Deskhero's AI system improve ticket management?
Deskhero's AI system uses OpenAI embeddings from previous tickets to suggest relevant responses, reducing the time it takes for support staff to respond to customer inquiries.
How does the AI system enhance the knowledge base?
The AI system identifies and extracts relevant information from uploaded files and scraped website data, making it easier for support staff to find and share necessary information with customers.
How does Deskhero's AI system enhance search results?
By analyzing past tickets, knowledge base articles, and scraped website data, the AI system can provide more relevant search results, helping support staff answer customer inquiries more accurately and quickly.
* This article provides an example of how a fictive company in the Manufacture of hot-rolled steel products industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.