IronCast Industries has multiple user groups, each with different needs and inquiries. They use Deskhero's AI capabilities to manage these groups effectively, with the AI system suggesting appropriate responses based on previous tickets and user group characteristics. This feature allows the company to provide personalized and efficient customer support.
The company maintains an extensive knowledge base, with articles generated from various formats like Word, PowerPoint, and PDF files. Deskhero's AI system enhances this resource by extracting relevant information from these files, making it easier for support staff to find and share the necessary information with customers.
With the help of Deskhero's website scraping feature, IronCast Industries can automatically gather and update information from various online sources, keeping their knowledge base current. The AI system further enhances this feature by using OpenAI embeddings to identify relevant content, ensuring the most accurate and up-to-date information is available to support staff and customers.
IronCast Industries also uses Deskhero's comprehensive search bar, which uses AI to enhance search results. By analyzing past tickets, knowledge base articles, and scraped website data, the AI system can provide more relevant search results, helping support staff answer customer inquiries more accurately and quickly.
Lastly, IronCast Industries uses Deskhero's REST API to integrate the platform with their existing systems, creating a seamless workflow. This integration, combined with the AI capabilities, allows the company to provide efficient and effective customer support, improving customer satisfaction and loyalty.
How does Deskhero's AI system manage user groups?
The AI system suggests appropriate responses based on previous tickets and user group characteristics, allowing the company to provide personalized and efficient customer support.
How does the AI system enhance the knowledge base?
The AI system extracts relevant information from uploaded files and scraped website data, making it easier for support staff to find and share necessary information with customers.
How does Deskhero's AI system enhance search results?
By analyzing past tickets, knowledge base articles, and scraped website data, the AI system can provide more relevant search results, helping support staff answer customer inquiries more accurately and quickly.
* This article provides an example of how a fictive company in the Manufacture of hot-rolled steel products industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
